United States Department of Veterans Affairs


NCPS Training Program Summary

Training Programs

NCPS has developed an inclusive patient safety training program offered to VA employees nationwide in an effort to enhance safe health care delivery to veterans.

Along with more than 2,400 VA professionals, NCPS has trained representatives from 282 organizations during the 32 sessions conducted since November 1999.

Participants have come from federal and state activities, as well as from the private sector. For example, attendees have included representatives from the U.S. Indian Healthcare Service, the Connecticut Department of Health, and the American College of Surgeons.

Professionals from twelve foreign nations have also attended.

The training includes how to effectively conduct a root cause analysis, as well as how to use Healthcare Failure Mode and Effect Analysis techniques, as developed by NCPS. Another major training priority is acquainting participants with the importance of human factors engineering in health care.

Health Care Professionals From Overseas:

  • Australia
  • Brazil
  • Canada
  • Denmark
  • England
  • Hong Kong
  • Japan
  • Netherlands
  • New Zealand
  • Portugal
  • Singapore
  • Sweden

NCPS has also presented the program to health care professionals in Germany and Luxemburg. Other nations, such as France, are using the patient safety materials as a part of their national programs.

Medical Team Training Program
During Phase I of the program, 160 MTT Learning Sessions were conducted that involved 144 facilities and targeted more than 12,000 caregivers. Phase II is currently underway.

Patient Safety Curriculum Workshops for Residents
NCPS has had 750 attendees from nearly 100 VA hospitals and 50 university affiliates. The attendees have included professionals from 42 states and six countries:

  • Australia
  • Canada
  • Japan
  • Netherlands
  • South Africa
  • United Kingdom
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